Customer support
Support Ticket Routing
Classify and route tickets by intent, urgency and product area on arrival.
- Typical saving
- 6 hrs/week
- Tools
- Claude · Freshdesk · n8n
Trigger
New support ticket
How it works
Step by step
- 1Classify intent, product area and urgency
- 2Detect sentiment and flag frustration
- 3Route to the right queue with priority set
- 4Attach relevant knowledge base articles for the agent
- 5Alert a manager on anything critical
Outcome
Tickets reach the right person first time.
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