Refund & Cancellation Policy
We want you to be satisfied with the work. This policy sets out when refunds apply and how cancellations are handled.
Project engagements
Advance payments cover work scheduled and resources committed. If you cancel before any work has begun, we refund the advance in full less any third-party costs already incurred on your behalf.
If you cancel after work has started, we refund the advance less the value of work completed to that date, calculated at our standard rates. We will show you the calculation.
Retainers
Retainers are billed monthly in advance and can be cancelled with 30 days' notice. We do not refund part-months, but you retain full service through the notice period.
Where we fall short
If a deliverable does not do what the agreed scope said it would, tell us and we will fix it at no charge. If we cannot make it work as specified, we refund the fees attributable to that deliverable.
This does not extend to changes in what you want after sign-off, which are handled as change requests.
What is not refundable
The following cannot be refunded:
- Third-party costs already incurred — platform subscriptions, domains, telephony credit, model API usage
- Work already completed and accepted
- Time spent on discovery, audit and consulting that has been delivered
- Delays caused by access or information not being provided
How to request a refund
Email hello@automation.ai.in with your invoice reference and the reason. We acknowledge within 2 business days and resolve within 10. Approved refunds are returned to the original payment method within 7–10 business days.