Terms of Service

Services

We provide automation consulting, design, development, hosting and support services. The specific scope of any engagement is defined in a written proposal or statement of work, which takes precedence over these terms where they conflict.

Fees and payment

Fees are as stated in the applicable proposal. Unless agreed otherwise, project work requires 50% in advance with the balance due on delivery, and retainers are billed monthly in advance.

Invoices are payable within 15 days. Overdue amounts may attract interest at 1.5% per month, and we may suspend services on accounts more than 30 days overdue.

All fees are exclusive of GST, which is charged at the applicable rate.

Your responsibilities

To deliver, we need you to:

• Provide timely access to the systems and information the work requires
• Nominate a decision-maker who can approve scope and sign off deliverables
• Hold valid licences for any third-party software we are asked to work with
• Ensure you have a lawful basis for any personal data you ask us to process

Intellectual property

On full payment, you own the workflows, configurations, documentation and custom code we build specifically for you.

We retain ownership of our pre-existing tools, libraries, templates and general know-how, and we grant you a perpetual licence to use any of it embedded in your deliverables. Nothing prevents us from applying the same general knowledge for other clients.

Third-party platforms

Our work depends on platforms we do not control — including n8n, Zapier, Make, GoHighLevel, Meta, and various APIs. We are not responsible for their availability, pricing changes, deprecations or policy decisions, though we will help you adapt when they change.

You are responsible for your own accounts, subscriptions and compliance with those platforms' terms.

Warranty and limitation of liability

We warrant that our work will be performed with reasonable skill and care, and we will correct defects in what we built at no charge for 30 days after delivery.

We do not warrant that automations will be uninterrupted or error-free, since they depend on third-party systems. To the maximum extent permitted by law, our total liability for any claim is limited to the fees paid for the specific engagement giving rise to it, and we are not liable for indirect or consequential loss, including lost profits or lost data.

Confidentiality

Each party will keep the other's confidential information confidential and use it only for the purposes of the engagement. This survives termination. We will sign your NDA on request.

Termination

Either party may terminate a retainer with 30 days' written notice. Project engagements may be terminated for material breach not remedied within 15 days of notice. On termination you pay for work completed to that point, and we hand over everything built.

Governing law

These terms are governed by the laws of India, and the courts at Ahmedabad, Gujarat have exclusive jurisdiction.