Customer support
CSAT Survey Automation
Send satisfaction surveys after resolution and route detractors to a human.
- Typical saving
- 3 hrs/week
- Tools
- n8n · WhatsApp API · Freshdesk
Trigger
Ticket resolved
How it works
Step by step
- 1Wait a short interval after resolution
- 2Send a one-tap rating request
- 3Route low scores to a manager immediately
- 4Ask satisfied customers for a public review
- 5Feed scores into agent and product reporting
Outcome
Unhappy customers get attention before they churn.
Built with
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