Ecommerce
NDR Follow-Up Automation
Resolve failed delivery attempts within hours by asking the customer directly.
- Typical saving
- Recovers a large share of failed deliveries
- Tools
- Shiprocket · WhatsApp API · n8n
Trigger
Courier reports a non-delivery
How it works
Step by step
- 1Receive the NDR webhook from the courier
- 2Message the customer with the reason and options
- 3Capture a corrected address or preferred reattempt time
- 4Push the update back to the courier automatically
- 5Escalate to a call if there's no reply in six hours
Outcome
More reattempts succeed, fewer parcels come back.
Built with
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