Ecommerce
COD Order Confirmation Automation
Confirm every cash-on-delivery order on WhatsApp before dispatch to cut RTO.
- Typical saving
- Major RTO cost reduction
- Tools
- Shopify · WhatsApp API · n8n
Trigger
New COD order placed
How it works
Step by step
- 1Hold the order from fulfilment
- 2Send a WhatsApp confirmation with one-tap confirm or cancel
- 3Follow up once after four hours if there's no response
- 4Release confirmed orders to dispatch and cancel refusals
- 5Flag non-responders for a manual call
Outcome
Typically cuts RTO by 20–35% — usually the fastest payback in ecommerce.
Built with
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