Automation for Customer Support
Handle more volume without adding headcount.
Most support volume is a small number of questions asked repeatedly. Answering them is necessary but not a good use of trained agents.
We deflect the repetitive tier with grounded AI, route the rest properly, and give agents a draft to edit rather than a blank box.
- Repetitive tickets deflected
- 40–60%Repetitive tickets deflected
- Faster first response
- 3×Faster first response
- Tickets lost in the wrong queue
- 0Tickets lost in the wrong queue
Where the time goes
- The same questions consuming most agent time
- Tickets routed manually and sitting in the wrong queue
- 'Where is my order' dominating the inbox
- No visibility on what customers actually ask about
- SLA breaches discovered after the fact
Automations for this team
AI deflection
A retrieval bot over your docs and past tickets answering the repetitive tier, with clean escalation.
Ticket triage and routing
Intent and urgency classified automatically, routed to the right queue with priority set.
Draft replies for agents
Every ticket arrives with a grounded draft the agent can edit and send.
Proactive status updates
Order and shipment notifications sent before the customer needs to ask.
SLA monitoring
Alerts before a breach rather than a report afterwards.
- Claude
- n8n
- Freshdesk
- Zendesk
- WhatsApp API
Frequently asked questions
Will customers be stuck talking to a bot?
No. Every flow has an obvious route to a human, and the bot escalates on its own when confidence is low or the customer sounds frustrated. Trapping people is how you turn a support problem into a churn problem.
Find out what you can automate in 30 minutes
Book a free audit. We map your current process, identify the highest-ROI automations, and send you a costed roadmap — whether or not you hire us.
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